VeloCar · Legal
PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information responsibly, securely, and transparently.
Information we collect
Full name
Phone number
Email address
Government identification
Driver's licence details
NIN / BVN verification
Payment information
Vehicle usage data
GPS location during active rentals
Check-in/out condition snapshots
Why we collect it
Identity verification
Confirm who you are via KYC before any rental begins.
Booking & payment processing
Handle reservations, billing, and transaction records securely.
Fraud prevention
Detect and prevent unauthorised use of our platform and fleet.
Condition Verification & Asset Protection
Review condition photographs submitted to verify damage claims and pre-existing condition logs.
Legal compliance
Meet regulatory obligations under Nigerian law.
Customer support
Resolve disputes, answer queries, and assist with your rental.
Third-party integrations
Trusted partners with independent security standards
VeloCar uses secure, industry-trusted third-party systems to handle identity verification and payment processing. Each provider operates under its own rigorous privacy and security standards, independently audited and compliant with applicable regulations.
Smile ID — KYCPaystack — PaymentsFlutterwave — Payments
Your privacy rights
01Request updates or correction of inaccurate personal data.
02Manage marketing communication preferences at any time.
03Request deletion of your data where legally permissible (excluding active booking logs & snapshots).
04Obtain a copy of all personal data we hold about you.
Data retention
Important
When we keep your data
Fraud prevention and safety security monitoring.
Tax compliance and financial record-keeping.
Vehicle condition photographs to limit liability and insurance dispute resolution.
Regulatory obligations under applicable Nigerian law.